Book With Confidence

Brexit Assurance

From the moment you book your deluxe river cruise or small ship coastal cruise with Emerald Waterways, we want you to feel the benefit of our award-winning service and exceptional EmeraldVALUE. That’s why we’ve created The Book With Confidence Brexit Assurance to give you complete peace of mind when booking your next European river cruise.
Brexit Assurance

As the official date the United Kingdom is due to leave the EU approaches, you can continue to book your holiday, to travel both before and after 31st October, in complete confidence, safe in the knowledge that your Emerald Waterways holiday will be unaffected. The Emerald Waterways Book With Confidence Brexit Assurance guarantees that no price increases, surcharges or supplements will affect the cost of your holiday, irrespective of any changes to the price of fuel and currency rates, if you book before 31st October 2019. You’ll enjoy the same extraordinary EmeraldVALUE our service is built on – and that’s a promise.

  • Whatever the Brexit outcome, you won’t pay a penny more for your river cruise.
  • In the unlikely event any European Union country does not allow travel for British passport holders due to Brexit, Emerald Waterways will refund the cost of the holiday
  • Exceptional EmeraldVALUE means incredible inclusions, now and always. Providing you with a fully inclusive holiday. No need to worry about the pound vs Euro currency rate. 
  • Our EmeraldEXPLORER loyalty club rewards repeat travellers.
  • We’re ABTA, ATOL and IATA accredited, so your holiday is safe.
Enjoy exceptional EmeraldVALUE

No two ways about it: our European river cruises are great value for money, and always will be. From affordable deluxe suites and fully-inclusive meals to a generous list of EmeraldACTIVE and EmeraldPLUS excursions, all your needs are catered for, and you’ll be amazed at what’s included.

Since the arrival of our first Star-Ship in 2014, value for money has been at the heart of our European river cruise offering. Flights, transfers, gratuities and port charges; we think of everything to bring you the very best value for money – and Brexit won’t change that.

Emerald Brexit Assurance

Emerald Brexit Assurance

“We know the challenges that Brexit may or may not bring is becoming part of the consideration in booking a European holiday next year. The Emerald Waterways Brexit Assurance guarantee is designed to help overcome any uncertainty around Brexit, so you can book with confidence. No price increases, no nasty surprises; just the same exceptional value and quality service you can expect from Emerald Waterways – for a European getaway like no other.”

– David Winterton, Director of Marketing & Global Brand

Emerald Brexit Assurance

“We constantly talk to our customers and know their concerns around travel with the growing uncertainty surrounding Brexit. It’s important to us to address those fears and ensure them complete peace of mind by emphasising our promise of no price increase after booking regardless of the Brexit outcome. That means no increase on any of our cruise holidays and includes flights, transfers, dining and excursion costs. Book a cruise with Scenic and you won’t be hit by any additional costs just the same exceptional quality and value with our all-inclusive packages and the reassurance to be able to enjoy your holiday.”

– Colin Downing, Managing Director UK, Scenic Group

Emerald Brexit Assurance

There’s nothing quite like an Emerald Waterways river cruise. Innovative ships, generous inclusions and meticulously-planned itineraries showcasing the very best of Europe make our journeys truly exceptional. It’s no wonder we’ve been named Best River Cruise Line for Value in Cruise Critic’s Editors’ Picks three years running.

Our boutique approach to European river cruising promises inspiring days on-board and onshore, complemented by our exceptional EmeraldVALUE promise and flexible options like no-fly river cruising. We even provide you with a River Cruise Guarantee, offering total peace of mind.

The assurance of a global brand presence

While our offices are based in the UK, we’re part of a global group that’s committed to maintaining outstanding levels of service, wherever and whenever you travel with us. From our inspiring excursions to our exemplary beverages and cuisine, we partner with businesses and suppliers across the world to bring you the very finest in European river cruising – so you can rest assured that your holiday is safe and you’re travelling with the best.

What’s more, we’re accredited by ABTA, ATOL and IATA, meaning your money’s in safe hands when you choose to book with us. These trusted industry bodies govern our service to ensure we provide the quality and value we promise, and will continue to do so whatever the outcome of Brexit.

Emerald Brexit Assurance
Our Brexit Assurance Whitepaper

Over the last year we have chatted to many of our EmeraldEXPLORER loyalty guests, along with guests who have yet to book their next river cruise. From the feedback they gave us we have created a whitepaper and a ‘at a glance’ helpful infographic to help dispel any concerns you may have about how leaving the EU could affect your next holiday.

Click the link below to take a look through our Brexit Assurance Whitepaper.

Read the Whitepaper now

Download our Brexit Assurance infographic here


Your Brexit questions answered

Brexit has raised a lot of uncertainty around European travel, and we understand that you may have questions about how it could affect your river cruise. Here, we answer common queries to help reassure you about travelling to Europe after Brexit.

If my river cruise departs after the amended Brexit departure date of 31st October 2019, will I be charged extra for my holiday?

No, you won’t pay any more for your holiday. The Emerald Waterways Brexit Assurance guarantees no price increases after Brexit, and we won’t add any supplements or surcharges to your total holiday cost, no matter what the financial impact of the UK leaving the EU might be.

You’re also encouraged to take advantage of our seasonal offers, which you can discover more about, here.

Could Brexit affect my river cruise itinerary?

No. We create and release all our European river cruise itineraries a year in advance, and aren’t anticipating changes to any of the cruises listed on your website or in our brochures. Remember, too, that you’re covered by the Emerald Waterways River Cruise Guarantee, which covers you in the event that your holiday is disrupted by unforeseen circumstances, such as low water levels on the river.

Will the quality of my river cruise be affected by Brexit?

No. Since we first launched on Europe’s rivers in 2014, providing outstanding service to our customers has been our priority, and it’s this dedication to quality that has won us several major industry awards. No matter what the outcome of Brexit, we’ll continue working to provide the very best river cruise experience in Europe – from the exceptional food and drink we serve in our restaurants, to the incredible experiences you enjoy on and off our state-of-the-art Star-Ships.

Will my flights be affected by Brexit?

We believe that Brexit won’t affect scheduled flights. On 8th March the UK Government announced an agreement confirming EU airlines will be able to continue operating flight between the UK and the EU, even in the event of a no deal. However, should there be any changes after 31st October 2019, we’ll do everything we can to make sure this doesn’t disrupt your travel plans. If you’re worried about flying post-Brexit, you might consider one of our no-fly options.

Will I need a visa to enter Europe post Brexit? 

Visa Information Update - Thursday 4 April 2019

The European Parliament has approved legal changes, ensuring that UK citizens will not need a visa to travel to the EU for short stays of up to 90 days within a 180 day period following Brexit, even in the event of a no-deal exit.
Mark Tanzer, Chief Executive of ABTA – The Travel Association said:
“This provides absolute certainty that UK holidaymakers and business travellers will be able to travel visa-free to Europe, deal or no deal.”
“It  follows on from the confirmation a few weeks ago that flights will continue to operate, even in a no deal. This means that two of the most important concerns for UK tourists and business travellers visiting the EU have been addressed and will provide a further boost to confidence about travel to the EU after Brexit.”